August 2024

 

1. Introduction

Thornham Estate (“we”, “us”, and “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website [https://www.thornhamestate.com/] (the "Site"), sign up for our newsletter, register through any of our forms, or use any of our services.

 

2. Information We Collect 

We may collect the following types of personal and non-personal information:

- Personal Identification Information: Name, address, email address, phone number, and other contact details provided during membership registration, newsletter sign-up, or through our contact forms.

- Technical Data: IP address, browser type, operating system, time zone, and usage data when you visit our Site, including information collected through cookies and similar technologies.

- Forms and Downloads: Information provided through our registration forms, or when you download files from our Site.

- Communications: Any correspondence you send to us, including emails and messages through the Site.

​

3. How We Use Your Information 

We use the information we collect to:

- Manage your registration, including processing applications, renewals, and communication.

- Provide, operate, and maintain our Site and services.

- Improve and personalise your experience on our Site.

- Send you newsletters, updates, and other communications you have consented to receive.

- Respond to your inquiries and provide customer support.

- Create aggregated statistical data and perform analysis to improve our services.

 

4. Cookies and Tracking Technologies

We use cookies, tags, pixels, and similar tracking technologies to:

- Enhance your experience on our Site.

- Analyse site traffic, usage patterns, and monitor user interactions to improve our services.

- Manage session information for users.

You can set your browser not to accept cookies; however, this may affect the functionality of certain features on our Site.

 

5. Hosting and Data Storage 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to operate our website. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.

 

6. Sharing Your Information

We do not sell or share your personal information with third parties except:

- When required by law or to protect our legal rights.

- With trusted service providers who assist us in operating our Site or conducting our business, provided they agree to keep this information confidential.

- When you have given explicit consent to share your information for specific purposes.

 

7. Data Security

We implement a variety of security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

 

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

9. Your Data Protection Rights 

As a UK-based organisation, we comply with the General Data Protection Regulation (GDPR). You have the right to:

- Access the personal data we hold about you.

- Request the correction of inaccurate or incomplete data.

- Request the deletion of your data under certain circumstances.

- Object to or restrict the processing of your data.

- Withdraw your consent to data processing at any time.

To exercise these rights, please contact us at info@thornhamestate.com.

 

10. Third-Party Links 

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

11. Children's Privacy 

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will delete that information promptly.

 

12. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make material changes to this policy, we will notify you through the Site or via email, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

- Email: info@thornhamestate.com

- Phone: 01379 831242

- Address: Thornham Walks, The Volunteer and Visitor Centre, Red House Yard, Thornham Magna, Eye, Suffolk, IP23 8HH